If you would like to pay your subscription fees via a recurring card payment, please contact us on 01564 732 744
What is the Recurring Payments service?
The Recurring Payments service, also known as FuturePay, is an internet-based equivalent of traditional standing order and direct debit facilities. It enables you to make online arrangements similar to standing orders and direct debits.
The arrangement made will see that funds that are due to The Right Mortgage are automatically taken from your credit or debit card rather than your bank account.
Once an agreement is created, you are able to view your payments and amend elements of your agreement details through the Shopper Management System (SMS) on the Worldpay website.
Note that as a “Shopper” you will be able to select the product or service that we (The Right Mortgage Limited) offer together with the associated pricing scheme, which then forms the agreement with The Right Mortgage Limited. You are able to do this by interacting with a completely automated online process. Note that the contract is between You and The Right Mortgage Limited and there is no contractual relationship with Worldpay.
The Right Mortgage Limited will set up subscriptions, or payment by instalments – enabling you to make payments at regular or irregular intervals, and for fixed or variable amounts.
This service enables The Right Mortgage to set up arrangements that are even more flexible than direct debit agreements, including taking a payment before the scheduled payments start.
Regular Recurring Payment Agreement
Payments occur at regular fixed intervals; the amount due can vary or be fixed.
Created with you (the shopper) to allow the same amount to be debited from your card automatically at a regular fixed interval for your monthly subscription fee.
Allows payments to take place at a regular fixed interval. Payments can run indefinitely or over a fixed period.
A regular agreement can initiate the payment whenever it is required.
The amount only has to be specified once by The Right Mortgage Limited, when the regular agreement is created.
If the amount is not specified when the agreement is created, the amount must be set at least two weeks before the first payment is due.
The Right Mortgage are able to change the amount once the agreement has been created. Note that the change must be made at least 8 days before the next payment is due.
An agreement can be cancelled by The Right Mortgage Limited or the shopper at any time.
Payment notification
Both you and the shopper are notified by email of every transaction that is attempted, including failures.
Payment failures
| Reason for Failure | When the Payment Fails… |
|---|---|
| The shopper’s credit/debit card has expired. | The agreement is immediately suspended. The shopper can reactivate the agreement by updating their credit/debit card details in the Shopper Management System. |
| The shopper’s credit/debit card has insufficient funds. | We will try to take payment over three successive days. A warning email is sent to both The Right Mortgage Limited and the shopper on each failed attempt. If a payment has still not been taken, the agreement is suspended. The shopper can reactivate the agreement by updating their credit or debit card details on Shopping Management System and ensuring that sufficient funds are available on the card. Either The Right Mortgage Limited or the shopper can restart the collection process by using the Retry option. Once suspended, the agreement cannot be restarted simply by ensuring that sufficient funds are available on the debit or credit card. |
| The merchant’s account has been suspended. | The agreement is suspended for six months along with your account. When your account is reactivated, the agreement is automatically reactivated. |
| If there are payments outstanding when an agreement is suspended, the payment history of the agreement is brought up to date on its reactivation. We take outstanding payments (for the duration that the agreement was suspended) at the rate of one payment a day, until it has caught up. |
Tasks and roles
The table below shows who is responsible for specific tasks and roles.
| The Right Mortgage Limited and a shopper can make changes to their Recurring Payments agreement. However, depending on the type of agreement, you may not be able to make the changes you want. If this occurs, you have to cancel the current agreement and create a new one. Please refer to the table below for details. |
| Recurring Payments Task | Done By… |
|---|---|
| Reset a shopper’s email address. | The Right Mortgage Limited and the shopper. Worldpay cannot reset a shopper’s email address. |
| Change a shopper’s username. | The shopper only. Neither Worldpay nor The Right Mortgage Limited can change a shopper’s username. |
| Reset/change a shopper’s password. | The Right Mortgage Limited and the shopper can reset the password. Only the shopper can change the password. Worldpay cannot reset a shopper’s password. |
| Change/update a shopper’s card details. | The shopper, using the Shopper Management System (SMS). Worldpay send emails to alert The Right Mortgage Limited and the shopper if the attempt to take payment has failed due to failed authorisation of card details, such as: · The card is beyond its expiry date · The card has been replaced by the issuer · The card account has been suspended after theft or fraud Neither Worldpay nor The Right Mortgage Limited can change these details for a shopper. |
| Change/update a shopper’s contact details. | The shopper, using the Shopper Management System (SMS). A shopper can change: · Card details · Contact details · Username and password Neither Worldpay nor The Right Mortgage Limited can change these details for a shopper. |
| Change a Recurring Payments agreement amount. | The Right Mortgage Limited, as long as the agreement allows changes to the Recurring Payments agreement amount. Whenever The Right Mortgage Limited set or adjust the amount of a payment, Worldpay automatically send an email to the shopper to notify them of the change. Neither Worldpay nor the shopper can change the agreement amount. |
| Refund a Recurring Payments transaction | The Right Mortgage Limited. When The Right Mortgage Limited refund a payment, Worldpay automatically send an email to The Right Mortgage and the shopper, to notify of the change. Worldpay are not authorised to provide a shopper with a refund. |
| Change the frequency between Recurring Payments. | Regular agreements cannot be changed. The shopper must create a new agreement. |
| Cancel a Recurring Payments agreement | The Right Mortgage Limited and the shopper. When The Right Mortgage Limited cancel an agreement, Worldpay will automatically send an email to the shopper, to notify of the change. Worldpay are not authorised to cancel a Recurring Payments agreement. |
Refund Policy
PMI Sourcing System
You have the right to cancel your subscription to the PMI Sourcing System within 7 days of receipt of your login details. If you do cancel your subscription a refund will be issued within 10 working days of the cancellation being requested. If you would like to cancel your subscription and request a refund please contact the accounts department on 01564 732 744 or accounts@therightmortgage.co.uk
The Right Mortgage Limited (08130498) is registered in England and Wales, St Johns Court, 70 St Johns Close, Knowle, Solihull, B93 0NH
