We are all affected by COVID-19, either personally or professionally. I hope that you and yours are healthy and safe.

Hinckley & Rugby for Intermediaries’ primary focus is to support you and your clients through this difficult time. Therefore, I want to reassure you that although our sales and processing teams are working from home, we are ready and waiting to speak to you about any applications in hand or potential new applications. Please use the contact us link here for all enquiries relating to applications already received, and here for new business enquiries.

To keep you updated I am able to inform you that:

• Our Mortgage Referrals Committee of senior decision makers continues to meet daily to discuss complex cases. We can consider the circumstances of applicants who are affected by the pandemic, so please do continue to bear us in mind for such cases.
• We are open for business and have taken the decision not to withdraw any product ranges imminently. The only temporary change to our criteria is the increase of our minimum loan requirement, from £75,000 to £100,000.
• We are offering desk top valuations for most BTL and residential remortgage cases to 60% LTV. Notable exceptions to this are for flats over 6 storeys high, high value properties and properties with no online visibility. For all other cases where a physical valuation is required, we will continue to process and underwrite applications so that the offer can be quickly issued when normal service from valuers is resumed. Our Business Development team are contacting intermediaries who have already submitted applications to us which are affected by this.
• We are dealing with your clients’ requests for COVID-19 related payment breaks and these payment breaks will not affect your clients’ ability to execute a product transfer. Borrowers can request the payment break online here.
• There will be no change to the levels of service you receive in relation to the payment of your procuration fees and we continue to release payments in the same way we have done for many years.
• We are working closely with your club or network to ensure they are kept up to date with all developments.
• Any offers where exchange has taken place will automatically be offered a 3-month extension. Other offer extension requirements will be considered individually.

Thank you for continuing to support Hinckley & Rugby for Intermediaries. Please do feel free to contact us as outlined above if you require any assistance at all. On average, we are responding to callback requests within 15 minutes.