As at Tuesday 9th July 2020
Applications in progress
To avoid delays please submit the latest bank statements showing a salary credit within the last 35 days.
| Fully packaged new applications | 11 working day to assessment/approval |
| Fully packaged Foreign Income/Legacy applications | 14 working days to assessment/approval |
| Assessing Supporting documents | 7 working days |
| Responding to Broker messages | 8 working days |
| Reviewing Application Amendment Forms | 12 working days |
Packaging your cases
Please ensure your cases are fully packaged prior to submission so we can process your
customer’s application to offer as quickly as possible.
You can find packaging support here.
Broker Support Helpdesk
‘Average speed to answer’ throughout July 2020
| Answering your calls | 522 seconds |
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For any case updates, policy or criteria queries, you can also talk to us with Live Chat
