Back in May (I know that seems a lifetime ago), Zurich came to market with a package of options to help support vulnerable customers just days before the FCA outlined their expectations of insurers (see here for full details). Their approach provided three ways consumers that are suffering financial difficulty can reduce their premiums which included premium deferral, career break and benefit reduction options. In reaction to lockdown 2.0 and the extension of the government furlough scheme, Zurich have become the third insurer to announce that they are extending such options. In this article we take a look at what Zurich are offering and when these are being extended to.