With COVID-19 transforming nearly every aspect of our lives, it’s shown that it’s impossible to know what tomorrow may hold. Although MetLife can’t give you a glimpse into the future, our claims philosophy provides you and your clients with the reassurance of support if the unexpected should happen.
Our approach to claims is simple. If a customer makes a valid claim for any of the accidental, sickness, or funeral related benefits covered by MultiProtect, including if they need to be admitted to a UK hospital, we will pay the claim in a timely manner.
Our claims statistics underline how we deliver on this promise. In 2020, we paid out £12.1m across 14,036 individual protection claims – that’s an average of 55 claims every working day1. Of these, 6,106 were for broken bones, and we also paid 7,362 claims for hospitalisation, of which 89% were for sickness1.
We are proud to have been able to help our customers during the pandemic, by paying 244 individual protection claims, totalling £434,204 in benefits, for claims directly caused by COVID-191.
Among these was policyholder Mr A, a Care Assistant, who, after contracting COVID-19, had to spend 95 days in hospital, including time on a ventilator. Mr A had his policy for over 12 months, meaning he was able to claim a maximum of 90 days hospitalisation for sickness. He received a total payment of £22,500, which helped him focus on his recovery.
Further details about this customer’s story, as well as others who have benefitted from the protection our policy provides and our approach to claims, can be found in our interactive claims case study booklet.
We don’t know what the future may bring, but with MetLife MultiProtect, your clients will be confident that they are covered, whatever life throws their way.
About MultiProtect
MultiProtect provides financial support 24/7 worldwide, covering injuries from minor broken bones to injuries that have a significant impact on life. From £8 per month, policyholders are covered if they spend time in a UK hospital from day 1 (for accidents) and after 12 months (for sickness). MultiProtect also offers optional and affordable extra protection. Child Cover enables customers to protect their children, Active Lifestyle cover allows people to protect their active lifestyle, and Healthcare Cover covers customers for life changing infections illnesses. All optional cover starts from just £1 per month. Policyholders also have 24/7 access to a Wellbeing Support Centre, providing emotional and practical support.
Next steps
To find out more about how to include MultiProtect in your protection portfolio, speak to our protection sales team.
Source
- MetLife protection portfolio data, 2020
