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Support us
As times continue to change, we’re always there to offer a little extra support to you and your clients. It’s been a challenging couple of years and, now more than ever, people want to live their best lives.

We are proud to say that we maintained great levels of service throughout the pandemic and we continue to do so. And we continued to evolve our products so we can be sure we are giving your clients what need, when they need it most.

Here are a few ways in which we’ve helped support you and your clients recently:

Consistently kept calls answered within 2 minutes at 96% over 2021 – even at the peak of the pandemic when all our teams were based at home. With an average answer speed of 29 seconds.
Regularly sending useful guides and supporting articles to you and your clients throughout 2021 on topics related to the pandemic such as working remotely, returning to work, long COVID, as well as mental health, anxiety, menopause and neurodiversity.
Supported both intermediaries and clients with regular clinical webinars covering the impact of the pandemic as well as other topics of interest, with our Medical Director and other subject experts.
Enhanced our online support – new claims online increased 62% from January to November 2021 and 28% of all claims started online by November 2021.
Plus live chat volumes increasing across the year – 4,205 chats in November with an average length of 13-14 minutes.
We’ll always strive to support you and your clients come rain or shine.
We’d love it if you could support us too at this year’s Health & Protection Awards.
Voting closes Friday 13 May 2022
Support us
Source: Aviva Health UK, claims data, December 2021
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Aviva Health UK Limited. Registered in England Number 2464270. Registered Office 8 Surrey Street Norwich NR1 3NG. Authorised and regulated by the Financial Conduct Authority. Firm Reference Number 308139. A wholly owned subsidiary of Aviva Insurance Limited. This insurance is underwritten by Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth, PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm reference number 202153.