Last week we had another reason to celebrate following the COVER Excellence Award’s virtual ceremony.
We are thrilled to have been awarded ‘Highly Commended’ for Children’s Critical Illness Support in the ‘Best New Product – Innovation Award’, with the Judges commenting about “its impressive hybrid approach to their Income Protection offering”.
Launched in October 2019, Children’s Critical Illness Support is a Member Benefit, offered without charge to both new and existing Members. It is designed to provide a monetary lump sum of £2,500 if a Member’s child is diagnosed with one of the ten listed Critical Illnesses. Find out more.
Important Adviser Notices
Back-office systems update
As part of our ongoing business transformation programme, we are making some improvements to our back-office systems.
Existing Advisers
- From 3pm Friday 20 November 2020, you will be unable to update your details until 30 November 2020. Please note, if your details are not correct, we will not be able to process any applications submitted between 3pm Friday 20 November 2020 and Monday 30 November 2020.
- From 5pm Tuesday 24 November 2020, we are unable to process applications. We’ll recommence processing of applications on Monday 30 November 2020.
New Advisers
From 3pm Friday 20 November 2020, we are unable to process applications. We’ll recommence processing of applications on 30 November 2020.
We apologise for any inconvenience this may cause and we thank you in advance for your cooperation and patience.
Commission
For the week commencing 23 November, the My Earnings Protected commission run will be processed on Thursday 26 November, instead of Tuesday 24 November. This is to try and capture as much new business as possible, before the back-office system update.
We apologise for any inconvenience these may cause and we thank you in advance for your cooperation and patience.
If you have any questions, please call our Customer Care Team on 0800 587 5098 or email customercare@cirencester-friendly.co.uk.
