We have had a great first half of 2019:

  • Business levels remain strong and on plan YTD.
  • Accord BDM’s are seen as first point of contact by a lot of their firms to help with complex cases at High St rates.
  • Service levels all year have remained consistent at 10/11 days to offer for residential and BTL
  • Backed up by our above industry standard NPS score based on broker feedback
  • The Accord Growth Series has new content, see below, supporting brokers to grow, learn and maintain their businesses.
  • Preparations are well under way for a phased rollout of our new Mortgage platform. We are looking at the first firm for the end of July with all brokers ideally moved across within 8-10 weeks. WE will support firms to make the transition as easy as possible and current system will run down all pipeline until the last case completes meaning we can do amendments to offers etc.

Reminders

  • Flexible Underwriting:
    • 20% of the cases we accepted had some element which meant we had to use our common-sense approach .
    • One example of how we have applied this common-sense approach was for a home mover where we needed to utilise more of the client’s bonus income. The client wanted to borrow just under £700,000 using a basic salary of just over £100,000. His bonus track record fluctuated; he’d received bonuses of £29,000, £65,000 and £45,000 over the last three years. The underwriter was able to agree to the loan the client required using 100% of the most recent year’s bonus as it was lower than the three year average.
    • To help make sure the more complex cases go through smoothly, our BDMs will work with you, the broker, to get the necessary documents. And when the DIP is submitted the BDM will make sure there’s no hiccup in the changeover to a full application.
  • Portfolio BTL’s
    • We’ve made sure the lending criteria is straightforward. There are no changes to LTV limits, maximum loan size or minimum income criteria. And unlike some lenders, there are no limits on the background property LTVs either.It’s the same online application and we’ll simply ask a few additional questions to decide if the client is a portfolio landlord. The allocated Underwriter will call when they start processing the case to ask for a personal assets statement and anything else they need-they want to make the application process fast and smooth for the broker.
  • To find your BDM to discuss  potential case please click here: BDM Finder 

Service

  • Valuations instructed within 48hrs ( 24hrs for New Build)
  • Current average time to offer – Residential 11 days – BTL 10 days
  • Referred DIPs responded to in less than an hour and 20 mins
  • To help us improve offer turnaround times please upload documents as soon possible.