We know that to give your clients the service they want, you need lenders that are consistently fast. So we worked hard in 2016 and knocked a week off our average residential application to offer turnaround times. In December, 55% of applications got to offer in less than 10 days.
It’s not the only thing we’re quick at
We answer the phone quickly too – on average in 10 seconds. And we’ve reduced the number of referrals at AIP so you’re more likely to get a ‘yes’ or ‘no’ at the outset. If your case is referred we won’t keep you waiting. Typically we take 1-2 hours to get back to you with an answer.
And we’re easier to deal with
We’ve had some criticism for being awkward to deal with and having a less favourable affordability model. If you haven’t used us for a while, you’ll be pleasantly surprised. Now all our cases are dealt with by one underwriter from start to finish, we ask for less paperwork and you’ll find we’ve changed our affordability model to lend more, more often.
We’re up for two Mortgage Strategy Awards
These improvements and our great sales team service have led to us being shortlisted in the Best Lender and Best BDM Team categories in the Mortgage Strategy Awards
Our products are still as good
So you might be wondering ‘what’s the catch?’ Well there isn’t one. We still keep a close eye on the competition to make sure our products are as good as ever.
So the next time Accord comes up on your sourcing system, don’t heave a sigh, give us a try!
