Yesterday we launched our new Residential Mortgages broker portal and implemented the changes required for the European Mortgage Credit Directive (MCD). Here is all you need to know about:

• Our new broker portal
• Changes we’ve made for MCD
• Pipeline arrangements for existing customer cases on our ‘previous’ portal

New Residential Mortgages broker portal

Our new portal is still quick and simple to use and provides additional functionality, which will enable us to bring you and your clients future product and service enhancements.

What have we changed?

We’ve listened to your feedback and introduced a new look and feel, improved customer journey and some additional data fields. View our handy guide which details how to get started and some of the key changes for regular users of the portal.

View the key changes

How do I access the ‘new’ Broker Portal?
The ‘new’ portal is now available and all new business should be submitted via this route from today.

Logging onto the ‘new’ broker portal is simple and straightforward:

  • Access from the Existing URL
  • If you have the URL saved to your Internet favourites there’s no need to update
  • Use your existing Aldermore Residential Mortgages user name and password
  • We have also added a new clause (4.2) to our Terms of Business relating to affordability, which you’ll need to review and accept when you login

European Mortgage Credit Directive (MCD)
We’ve also implemented the changes required for MCD.

Our approach:

  • Consumer Buy-to-let (CBTL) – we already accept applications from all CBTL customers who meet our existing lending requirements, submitted via our Residential Mortgages broker portal. However our intermediary partners now need to have the required CBTL FCA permissions.
  • ESIS or KFI+ – we’ve adopted KFI+
  • Foreign currency loans – we have no plans currently to introduce foreign currency loans
  • Binding offers and reflection period – our mortgage offers are binding from the date of issue and the 7 day reflection period will start from the date your client receives their offer.
  • Our new MCD hub provides further details on our approach to the new conduct rules, including our MCD guide.

Pipeline arrangements
Details for existing customer cases submitted prior to 5pm on Wednesday 16th March

  • Our ‘previous’ Residential Mortgages broker portal – closed to new business applications at 5pm on Wednesday 16th March
  • All cases at a status of ‘Valuation Instructed’ or beyond by 5pm on Wednesday 16th March will be progressed to completion via the ‘previous’ portal.
  • All cases ‘Offered’ from Thursday 17th March will include the required additional MCD disclosures
  • A separate email communication will be provided if you have pipeline cases to confirm how to log-in to the ‘previous’ portal, check cases statuses, upload documents and send messages to us.
  • Dips and applications not progressed to ‘Valuation Instructed’ by 5pm on Wednesday 16th March will need to be re-submitted on the ‘new’ broker portal

Frequently Asked Questions (FAQs): For queries on pipeline cases, the ‘new’ broker portal or MCD

New Broker Portal and MCD website hub: View all the information you need including a range of user guides.

If you’re unable to find the answer to your query please contact your Business Development Manager or call 0333 321 1000.