Important changes to Aviva Digital GP
From the end of May 2020 we’re making some changes to our Aviva Digital GP app that we’d like to share with you. The app is part of our range of added-value wellbeing services available from Aviva and lets eligible employees book video consultations with NHS-registered private GPs, alongside ordering repeat NHS prescriptions (all NHS England exemptions accepted).
In these challenging times,the app has become more relevant than ever. Here’s summary of what’s happening:
We’re changing providers
As a major health insurer we regularly reviewour service providers and are pleased to advise that Square Health will be powering the new Aviva Digital GP service. Square Health is part of a wider healthcare group providing expert medical services for over 25 years and working with over 5,000 UK based doctors.
How this will be communicated to your clients
We will be communicating this to all your clients, app users and eligible employees who use or are entitled to use our Aviva Digital GP service. If you’d like to, you can also contact them using the templates below.
The emails explain the changes we’ve made to the app, alongside the new terms and conditions that corporate clients will receive for Aviva Digital GP. Consumer and SME clients have Aviva Digital GP as part of their PMI products so won’t receive new terms and conditions. These emails also include helpful communications that your clients can use to promote the app to their employees.
When the app goes live we will also contact each end customer and employee about the changes, advise them about what they need to do, and how to do it.
You don’t need to take action on any of these points, but please get in touch if you have any questions.
Aviva DigitalGP changes
Aviva Digital GP will continue to support your clients, with the main features they have come to expect but, like many apps, nothing stands still for long. Here’s a brief summary of the service changes:
| Enhancements | Other changes |
|---|---|
| Video consultations: time for consultations has almost doubled, from eight to 15 minutes. Video consultations are now available 24/7, instead of between 7am and 11pm. | The pharmacy, nurse or GP chat functionality has been removed. |
| Tech boost: there’s a real-time signal strength locator to improve connectivity. | Medication reminders are no longer available. |
| App storage: consultation advice and history are now stored in app. | Monitoring and self-testing kits (which were an additional charge) are no longer available. |
| Geographical coverage: includes cover for residents of the Channel Islands and the Isle of Man. | Private prescription charge is now £10. Next day delivery is now £10. Same day delivery in central London is now £35. Cost of a fit note is now £15. |
We are delighted to launch the new Aviva Digital GP app as this is a valuable part of your clients’ health and wellbeing cover.
If there’s anything more you’d like to know, about the service please get in touch with your usual Aviva Account Manager or contact the Aviva Wellbeing Support Team on avivawellbeinghelp@aviva.com
