Last year, we helped more customers and their families than ever. We paid out £900 million, which works out at over 97% of all claims.

Because we know lots of people think insurance companies don’t want to pay out on claims*, we want to give you the full picture of how we’re doing. Our in-depth report gives a detailed look at the life, income protection and critical illness claims we paid in 2017.

You’ll also find out how we’ve improved our claims service and how our support for customers goes beyond a financial payment.