Whether you need a new business quote, want to discuss your client’s upcoming renewal, or are ready to submit an application form for an SME group – we’ve got new email addresses for you to use.

Update your AXA contacts now

With our new email inboxes, you can be sure you’re getting in touch with the right people for the support you need – and we’ll be able to answer your queries more quickly and efficiently, too.

You can start using these new email addresses right away. Emails sent to older inboxes will be redirected.

For new business
For new business enquiries and quotes, you can now email us on intermediarysales@axa.com.
This email address replaces brokerdirect.health@@axa..com.

For existing business
If you need to get in touch about an existing member or policy, the address you need to use is determined by where your client is based:

Download your contact guide

If you’d prefer to get in touch by phone, you and your clients can still call our teams using the same numbers, and during the same hours as before.

So you have all the useful phone numbers and email addresses you’ll need for individual and SME business, we’ve created a brand‑new contact guide.

Keep your guide handy by clicking the link below. You can choose to download or print the guide, or add a bookmark in your web browser.

For customers in the rest of the world with a policy prefix of BX, BW, or BU, you can now email us on intermediaryclientrelationships@axa.com.
This email address replaces brokerdirect.health@@axa..com.