This year, we’ve opened new pathways for customers to access support and care, wherever their life has taken them. We’ve welcomed back around 94% of employee groups for another year of cover¹. We’ve invested in new regions, and partnered with new insurers so there’s even more opportunity to work together on a global scale.

And we couldn’t have done it without you.

Together, we’ve been there for your clients when they’ve needed us most. Together, we’ve made 2021 a success

Delivering our promises to you

At our 2021 conference, I outlined our commitments to you as a valued member of our intermediary network. Here are the steps we’ve taken to achieve our ambition:

Depended on globally

  • Offered 24/7 global customer support throughout the Coronavirus pandemic
  • Increased investment in the Benelux region and introduced a new Business Development Manager for the region, Marc Posthuma
  • Added a new insurer to our panel so we can cover more customers in more countries
  • Enhancing our provider strategy, we grew the AXA Select network by 14%² and secured better rates for customers’ treatment

Proactive health provider

  • Virtual Doctor and Mind Health services³ launched globally
  • Enhanced communications with our intermediary network
  • Nutrition service pilot launched to support customers in the UK and Channel Islands
  • Delivered digital tools and platforms, like HR Admin online

People‑centred

  • Held regular discussions with our intermediary panel to ensure your voice is being heard. This year, topics included SME business, communications between our business and yours, and future learning opportunities.
  • Invested in our people, empowering them to go above and beyond for our customers. In 2021, almost 200 people from our global teams took ownership of their own development by involving themselves in additional learning events throughout the year⁴.

Plus, we spent 165 days training new members of our Sales team⁴, so you can be sure our people know our products inside and out.

DISCOVER MORE OPPORTUNITIES IN THE NEW YEAR

Unlocking more opportunities to sell in developing markets through our expanding panel of insurers

Exploring more opportunities for customers to proactively improve their health and wellbeing with new services, like our Nutrition pilot.

Uncovering more opportunities to improve the way we work with our intermediary network – including launching a new online portal, so you can administer your clients’ policies online.

I’d like to thank each and every one of you for your continued partnership with our global healthcare teams.

You’ve not only trusted us to support you as you build and maintain your portfolio, but also to support your global clients on their journey through life. I’m proud of what we’ve achieved together throughout the year.

Finally, I’d like to wish you continued success in all your endeavours. Here’s to a peaceful and prosperous 2022.

Andy Edwards
Global Head of International Healthcare