We’re open for business as usual adapting processes to support your clients, our customers, whether that’s with the challenges that they are facing when supporting their teams’ health and wellbeing or writing new business.
And don’t forget, you can find news and tools on Amplify, our online portal for intermediaries.
Introducing our Clinical Support Centre
As part of a series of measures we’ve unveiled to support our members through the coronavirus crisis we have introduced our Clinical Support Centre, an innovation designed to support member’s access remote consultations and diagnostics. This is linked with our network of specialists and healthcare providers, expert in cancer, cardiology, ENT, gastroenterology, gynaecology, orthopaedics and paediatrics.
We’ve made it simple for members to get the treatment they need. Our Personal Advisers will triage members to the correct clinician, service or third party for the most appropriate care (urgent cases will be referred to NHS111). And if members need treatment as a result of a diagnosis we’ll of course honour this providing they keep their current cover and benefits in place during this time.
In addition we’ve made a series of service enhancements to some other key areas to support our UK members through the current coronavirus crisis.
For more about our Clinical Support Centre and the changes that we’re making, find out more by using the link below. Alternatively speak to your account manager – they’ll be happy to help.
Sarah Taylor talks Clinical Support Centre
Take a few minutes to listen to our Head of Specialist & Practitioner Relations, Sarah Taylor, explain our new Clinical Support Centre and how we will continue to support your clients and their employees in these extraordinary times.
Important product changes
We’ve created a special edition of Analysis explaining all of the new initiatives so your clients can continue to get value from their healthcare cover.
AXA business in the community
AXA UK has partnered with Business in the Community (BITC) to help communities tackle the coronavirus. Find out more in our press release.
Support for SMEs and individuals
Unlimited access to remote GP service Doctor@Hand
As part of our customer promise we’re providing unlimited access to our Doctor@Hand service, provided by Doctor Care Anywhere. This is available to our individual and SME members at no additional cost whilst the country is in the grip of the coronavirus pandemic and beyond to April 2021. The Doctor@Hand service will also include prescriptions delivered to the door at the same cost as NHS prescriptions.
You can find out more about the Doctor@Hand service and how your clients can access it on our website.
Making it simpler for SME’s to transfer their healthcare cover
We’re making it easier for your clients to join us by now accepting a direct transfer of membership documents from their previous insurer. We are also adopting this new process for any groups that wish to transfer their AXA PPP healthcare group policy to another insurer as well. This change in process will mean that we now only need email confirmation from the group administrator, confirming they have all of the members consent to pass their details to us to set up a new plan, or for us to forward their membership documents on to their new insurer.
We will be in touch soon to provide you with further information on this new insurer to insurer transfer process.
Support for your clients and their teams
Taking care of our mental and physical wellbeing has never been more important. That’s why we’ve created a guide designed for your clients to share with their teams, helping them deal with the changes that they are experiencing. Containing links to useful guides and web content, the guide provides materials that help to support employees’ mental and physical health. We’ve concentrated on three key areas:
- Help with remote working
- Help with staying well in mind and body
- Looking ahead and keeping positive
Share the link and download today.
Together we can help your clients’ teams – stay productive, keep in touch, look after themselves and each other.
Digital innovation supporting large corporate clients
Find out how we’re using technology and harnessing innovative solutions to meet the ever-changing needs of our large corporate customers. Our guide will help you get to grips with our digital platforms, websites and campaigns that are making our services more accessible and easy to navigate.
