We’ve introduced a new service to help your client’s access phone and online specialist consultations, for a range of conditions, from the safety and comfort of their home. They can call us and we’ll connect them to the right specialist.
It means that, despite the urgent pressures faced by clinical staff and hospital facilities across the nation, we’re confident that we can continue to be here for your clients, whatever tomorrow brings.
– By bringing them quick and easy access to trusted, clinical support and services in new and innovative ways.
Whether that’s diagnostics for an urgent symptom, a prescription to alleviate pain until treatment can found or exercises to ease back-pain.
Reassured: Diagnosed; Treated
Find out how we’re supporting our members health and wellbeing through these uncertain times with our user stories based on real-life health needs we help our members with every day.
Any additional cover and benefits available during the current coronavirus crisis may be subject to change and we will notify in advance of any changes.
Reassured and diagnosed
Worried after his blood test results suggested a liver problem, David called us to see what could be possible during lockdown. Our Clinical Support Centre was able to put him in touch with a gastroenterologist for a video consultation the very same day. The specialist was able to reassure him and rule out cirrhosis of the liver, something he was worried about. The specialist recommended some non-urgent follow on treatment.
Find out more about David’s story.
Prepped and treated
Julie called us about concerns she had about possible breast cancer symptoms. We reassured her that we’re still here to help and as her plan offers a breast assessment service we transferred her to a Onestop Breast Clinic. The clinic talked to Julie and then arranged an appointment close to her home within two days, where she was assessed and examined by Mr Jarvis, a consultation breast surgeon. He arranges a mammogram and biopsy of the lump. The results came back in five days and the lump was in fact malignant and required surgery. Julie was relieved to know that surgery could still take place even during lockdown. Throughout this time our dedicated nurses were at the end of a phone to support Julie and her family to answer concerns they had.
Supporting your Corporate clients webinar
For you and your Corporate clients we’ve produced a webinar ‘COVID-19: How are we supporting you and your business? It contains insights from Sarah Taylor as well from Mark Emerton, Chief Medical Officer from HBSUK about how the Clinical Support Centre is making a material difference in accessing specialists, diagnosis and treatment in lockdown.
