We remain committed to keeping you fully up-to-date with our current service position. At the beginning of September, we confirmed the good news that we had returned to assessing applications within four working days. Please now see below for the very latest update, including details of some changes that will ensure you continue to receive a consistent level of service from Barclays

We remain at four working days to assess new applications but with the increased regularity of competitor changes and the sustained strength of intermediary demand, we continue to see significant changes in the flow of new applications which has required us to make several changes to our products over recent weeks to ensure we hold our strong service position.

We have listened to your feedback citing the challenges you experience when navigating the raft of short term changes, across the market, and how you need more certainty to demonstrate the professionalism and assurance that your clients, rightfully demand and expect.

To ensure our products remain in the market for as long as possible, we wanted to let you know that on days where the volume of applications potentially could challenge our ability to deliver a consistent service, we will be looking to limit the number of additional case bookings allocated on that day and communicate on the Barclays Intermediary Hub, if and when a daily limit has been applied.

In recent months when we have utilised this approach, new bookings were available each weekday until at least 3pm, which should provide comfort that even if you are unsuccessful in booking a new case for a client late on a weekday, you’ll have the opportunity to return and secure a booking the next day.

Understandably, we constantly review our mortgage product offering and, as ever, we will continue to make changes with a commitment to provide adequate notice and an acceptable period to receive applications, where this course of action is appropriate.

Thank you again for your ongoing support.