The fields under ‘Personal Details’ (Title, Forename, Middle names, Surname and Date of birth) will no longer be ‘read only’ once a Decision in Principle is submitted. This means if the details are incorrect / incomplete these fields can be amended to re-run the Decision in Principle decision or changed when converting to a full application, and there will no longer be the need to rekey the Decision in Principle. These fields will be amendable on all applications from Monday 9 May, even for applications that were originally keyed before this date.

A Contact Form should no longer be completed to request any changes to these fields after a full application has been submitted and you should make these changes online.

Please follow the instructions here for how to change the order of the applicants or add / remove an applicant. It remains very important that all customer personal details fields are completed correctly, and the correct contact details are provided for each customer.