A long tradition of building trust
When it comes to paying claims, we want you and your clients to have confidence that we really do deliver on our promise. That’s why we release our claims paid data at the start of every year and it’s also why we share the amount of claims we’ve paid over longer periods of 5 and even 10 years. We hope the fact that we’ve paid an average of 96.7% of all our claims over the last decade shows that you can rely on our commitment.

To learn more about the breakdown of claims payments we made last year, visit our claims page here.

Visit our news page here to catch up on all the latest coverage on this story.

Ensuring better application outcomes for your clients
If you’ve completed a client application with us today you may have noticed that we’ve added a new question to our online application.

We will now ask your client to confirm whether they have previously made any applications to British Friendly which have been postponed, declined, offered on special terms or cancelled. If your client answers yes, we will ask them to complete a telephone interview. This question ensures that your client receives the best possible outcome on their application.

Start an application today – click here

If you have any questions about these updates, please contact a member of our Sales Team below.