We are proud to announce that we’ve paid 96.7% of all claims over the last 12 years and 92.4% of all claims in 2017.
There’s little point in having Income Protection if it doesn’t pay out when you need it which is why we focus on paying as many claims for our members as possible. As a mutual society our members are at the heart of everything we do. That’s why we believe that paying claims is good.
Our commitment to demonstrating greater transparency and building trust is shown through our strong claims payment track record.
In fact we have gone above and beyond for our members by paying out nearly £100,000 in our discretionary Death Benefit, Bereavement Benefit and Care Assistance claims.
Our 2017 claim statistics
In 2017 we paid 92.4% of all claims! During the year, the main reason for claims were:
- Orthopaedics (musculoskeletal conditions) – 44% of paid claims
- Viral illness/ respiratory – 16% of paid claims
- Mental Health- 11% of paid claims
You can be confident that you are recommending an Income Protection provider who is committed to doing the right thing for your clients.
Our commitment to your clients…
Our priority is to pay as many claims as possible for our members by making the process both simple and accessible. We do this by striving to answer all our claims calls within 20 seconds and providing your clients with a dedicated UK based claims manager to help them on their road to recovery.
