Guided Care is a new way to offer your clients access to the healthcare that they want for a lower price without compromising on the quality of care they’d expect from Bupa. Put simply, it means trusting us to offer them clear choices for consultations, tests and treatment using our Open Referral network. Guided Care is available as a product option on Bupa By You and Bupa Fundamentals health insurance. The benefits it delivers include:
- Reassurance: All consultants in our Open Referral network offer care in line with medical best practice, a high standard of customer service, and manage the total cost of the care they deliver.
- Clearer Choices: We make it simpler by offering your clients a shortlist of consultants for them to choose from.
- Largest Network: We work with over 18,000 consultants so 90 percent of customers can find the care they need within 45 minutes of home.
How it works
Step one: When your clients need to see a consultant, they should call us first if Direct Access is available or ask their GP for an ‘open referral’.
Step two: For GP referrals, your clients then call us to pre-authorise any consultations, tests or treatment they need.
Step three: We’ll offer your clients two or three consultants for them to choose to see. We can guarantee your clients that all costs will be covered and they won’t face any shortfalls.
