We’re delighted to have received two accolades at The COVER Customer Care Awards which took place earlier this week. As well as winning the Best Mental Health Support Service, Bupa scooped the Best Health Insurer once again. We’re constantly looking at how we can evolve our healthcare products and services to support customers, so it’s great that our efforts have been recognised with these awards.

Alex Perry, CEO Bupa Insurance commented:

‘We’ve worked incredibly hard over the last 12 months to make sure we keep our healthcare and cover as industry leading. Our mental health support services have been more important than ever over the last few months and I’m very proud that the work we do in this area has been recognised.’

Highly Commended recognition in Best Marketing Team Category

We’re also very proud to have received Highly Commended in the Best Marketing Team category at this year’s awards. Rich Glassborow, Director of Direct Distribution & Marketing at Bupa commented; ‘We’ve been working really hard to support our intermediaries and customers throughout our marketing activity this year, aiming to deliver more engaging content and improving our customer experience more than ever before. On behalf of my entire marketing team, we’re immensely proud to receive this recognition. Thank you to everyone involved at this year’s awards.’

The Cover Customer Care Awards are the protection and health insurance industry’s opportunity to celebrate the most outstanding examples of customer service shown by providers, third parties and individuals.

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Everyday Rewards is the brand new home of perks from wellbeing partners, with a fresh focus on feeling good.

Why we’re changing
We believe engaging people means delivering quality, not quantity. Everyday Rewards is more refined and relevant, with rewards chosen to better suit your customers.

What’s on offer
We started our exciting new programme small with a soft launch. The rewards currently include things like 30% off Reebok online, 25% off Appleyard Flowers and discounts on yoga equipment packages from Yogi Bare. We’ll be continually developing and improving this collection. T&Cs apply.*

What you need to do
You’ll need to tell your customers about Everyday Rewards. You’ll also need to let them know that if they have cashback saved on the old site, they need to access it before it closes on 31 August 2020.