Canada Life has confirmed a dual approach to valuations following recent Government advice and the easing of lockdown in England. In close partnership with e.surv, new ways to recommence onsite valuations have been explored, helping to minimise the interruption to clients and provide greater flexibility.

This dual approach means that Canada Life is now able to instruct onsite valuations across all product lines. Where an onsite valuation is unable to be completed, a remote valuation will instead be instructed, for example, where a customer is not comfortable with an onsite valuation being conducted or if the property is located in Scotland or Wales.

To ensure that any onsite valuations are carried out with due care, Canada Life have implemented e.surv’s Safety and Wellbeing Charter. This means that when the customer is at the point of booking a valuation, if they don’t wish to proceed with an onsite valuation, a remote one will be booked instead. Canada Life continues to recognise customer safety as a top priority during this time.

Continuing to support customers, communities and colleagues, Canada Life has also launched its new Coronavirus Support Hub. Alongside important product and service updates, it provides the latest information on the current approach to coronavirus, all in one place.

As well as providing the most up to date information on service and product changes, the Hub also offers a range of industry training modules, allowing CPD hours to be gained from home. The latest range of ‘In the Know’ webinars offers a chance to expand sector knowledge with Canada Life experts.

To explore the Canada Life Coronavirus Support Hub, please visit www.canadalife.co.uk/adviser/coronavirus-support-hub