When your client makes a claim on their policy, it's often referred to in the industry as 'the moment of truth'. LV= know it's important to you that you can recommend a provider that will be there when it matters most, and support your client financially, emotionally and practically at a challenging time. LV= [...]
HealthWise – helping to ease the burden on the NHS With pressures on the NHS increasing, now is as good a time as any to remind your clients of the added extras included within their insurance policies. Services such as remote GP appointments could be invaluable in providing your clients with timely support to [...]
During these challenging times, we want you to know we’re here to help. We’re continually looking for the best ways to share the latest information with you and your clients. That’s why we’ve created our new Coronavirus Support Hub. You’ll get the most up-to-date information - from important product and service updates, to industry [...]
In today’s uncertain world, you can still be certain we’re here to help. In 2019, we helped more than 15,000 customers and their families by paying out over £731 million in individual protection claims. This is an extra £93 million compared to 2018 and a total of £2.9 billion over 5 years. These figures [...]
Sara Docherty Working from home has fast become the new reality for many of us. But things probably feel anything but normal just now. That’s why we wanted to give you some practical hints and tips that we hope will be helpful as we all adjust to new ways of working. As many of [...]
Welcome to this week's Protection Update. Please take the time to read through the update as there may be some information that is important to you. Included in this week's update: Aviva resume medical evidence requests; British Friendly announce new underwriting initiative; AIG introduce flexible policy requests; Zurich announce premium flexibility; Paymentshield release update [...]
Now, more than ever, it is important that customers maintain the protection cover they have, and where possible, we’ve added extra flexibility to our protection products. If your clients’ income has been impacted by coronavirus, we have introduced three options for our products, so your clients can adapt their policies to their personal circumstances. [...]
From Monday the 27th April we will resume requesting medical evidence for all applications in our pipeline, and also for all new applications. We previously stopped these requests in order to reduce pressures on the NHS. Having monitored the situation closely, we’ve reviewed this decision and feel that we now have the required confidence [...]
British Friendly have announce three new initiatives designed to help advisers put clients on risk quicker. The initiatives include the withdrawal of automatic requests for medical evidence, the introduction of a tele-interview in partnership with Morgan Ash and the continuation of GP report requests. (Click here read the full statement)
As the significant health crisis that is COVID-19 has developed, we have been and continue to work hard to adapt our approach, so that we can continue to provide services to you and your clients, in a way that is fit for this environment. Key updates Facility for clients with affordability concerns VitalityLife is [...]
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