Further to our e-mail of the 31st March 2020 we want to take this opportunity to update you further with regard to the procedures we have now implemented, following the issue of the ERC’s formal guidance in respect of temporary measures in the industry concerning temporarily relaxing the F2F visits. As you know, since [...]
We wanted to send you my thanks for all the hard work that you are doing looking after the needs of customers who want to have the option to choose equity release and for all the ways you are supporting your local communities. The Council has been working flat out to find innovative solutions [...]
We have been working hard to overcome a range of issues regarding the challenges of carrying out physical valuations given the social distancing restrictions in light of Covid19. During this period, as physical valuations are currently not possible, we are confident we will be able to offer Remote Valuations across our products for both [...]
Mutual launches an additional ‘career break’ option to help members who may be struggling financially. Between 15 April and 15 July, Holloway Friendly members can request a three month ‘premium holiday' as long as they have been paying for their cover for at least three months. However during this period they will not be able [...]
Coronavirus and updates to our underwiting In these unprecedented times, we’re committed to helping you cover as many of your clients as possible. But we’ve had to make some changes to our business operations to adapt to the new normal. The Coronavirus pandemic is increasing demand on the NHS to deliver primary care, with an [...]
In the latest CuraVision video from Cura, Kathryn talks about Thomas*. Thomas came to Cura seeking protection insurance to cover his mortgage on the family home. The main reason Thomas approached Cura for advice was because three years ago he’d experienced a TIA, a transient ischaemic attack. He had also been diagnosed with type 2 [...]
From Tuesday 14 April 2020 LV= are making changes to their underwriting limits and practices - to make applying for protection easier and reducing demands on the NHS - by: Increasing non-medical limits by 10% for income protection and critical illness Referring cases to an experienced underwriter where their quote and apply system (Fastway) can’t [...]
VitalityLife members can reduce their premiums by 25%, 50% or 75% and their cover will reduce by the same percentage, effective from their next premium collection date. This option applies to all VitalityLife policies. The reduction in premium will be in place for three months following which it will revert to the member's previous [...]
We hope you’re well and adjusting to these challenging times. With the constantly evolving situation, like many businesses we’re adapting and finding new ways of doing business with our brokers. To enable us to continue to provide the highest level of telephone and administrative support to you, we’ve taken the decision to reduce the [...]
We emailed to let you know last week that our approach to property valuations was changing. We have been working as quickly as we can to implement an alternative way of valuing without a home visit. Click here to find out more
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