Our current stance in relation to the coronavirus outbreak is that if the Member is suffering with symptoms and has been told by 111 or Public Health to self-isolate, then a claim will be considered, subject to the contract terms and conditions.

We appreciate that currently providing a medical certificate from a GP for coronavirus is very difficult and therefore we will be requesting alternative documentary evidence, which might include asking if the virus was contracted abroad. After 14 days we will ask members for medical certification.