Have you heard about our new service commitment? We’ve listened to what our brokers have been telling us and working hard to improve the service we offer you. That’s why we now aim to issue an offer in 10 days of receiving a fully packaged application, or we’ll give your customer £100.
What’s changed?
- Quicker decisions –We’ll contact you with a decision in principle within 48 hours of your case being submitted. This will be based on our assessment of the information and documents you provide in the application.The decision in principle will also include a list of documents required to progress the case.
For referred applications, an experienced underwriter will assess the case up front.
- Smarter processing – We’ll process your applications and aim to contact you at each stage of the process, so you know where you stand.If any more documents are needed to progress the case, we’ll let you know here too.
- Offers in 10 days – We aim to issue an offer to your customer within 10 working days of receiving a fully packaged application, or we’ll give them £100. T&Cs apply.Take a look at our summary for more information.
Additional information
Help us to help you
To help you get an offer to your customers as quickly as possible, we’ve put the following top tips together.
- Packaging – where possible, please upload all the documents required when you submit the application. This allows the assessor to reach a decision as quickly as possible. Delaying this will delay the case progressing.
- Data quality – for the most reliable DIP outcome it’s essential that you make sure all the information is accurate in the application form for us to make a decision.
- Pre-discussed cases and explanation of case scenario – please provide evidence of the discussion you’ve had with your Relationship Manager. Alternatively, include this information in the application, in the ‘issues discussed’ box. It’s also best practise to provide an explanation on the case itself for example: clearing debt con, breakdown of background properties etc.
- Fees – please ensure the client has paid all necessary fees where applicable. An unpaid fee will hold up an offer and cannot be overturned.
Contact numbers
If you require any assistance completing the online application form, please contact us on 0800 678 3066 (Option 2) for help
For new enquiries and lending criteria please call: 0800 085 2846
For case updates please call: 0800 917 8363
