We don’t see customers as numbers, they’re individuals with their own set of circumstances. That’s why we have the ability to judge each case on its merits.

And we pride ourselves in our more rounded approach to credit assessment, looking at the applicant’s overall situation rather than just cold, hard numbers. Check out the below case study of a customer we were able to help…

When a broker called us about his client, he wasn’t sure if his complex income would stop him getting a mainstream mortgage.

The client lives in a five-bedroom house worth £1.5m and runs a training business with three other directors. He wanted to raise funds of £600,000 against his home on an interest-only basis and he doesn’t have a mortgage on the property.

So far, so good.

But, as a director, his income is complex and the last couple of years don’t accurately reflect his financial position.

The business made a gross profit of £1.2m in the last 12 months, but the year before profits were 75% lower at £300k. This brought down the average of the two years’ accounts required by many mainstream lenders.

Our flexible approach

We didn’t want to reject this case until we could fully understand the client’s income.

Our underwriter dug deeper into the large discrepancy in the business’s performance, asking for further information from the accountant.

There was a good reason for the fall in profits two years ago (a one-off goodwill payment of £250,000 had been made). This, combined with a clean credit record, contributed to satisfying our underwriter that the client could comfortably service the mortgage.

We agreed to lend, meaning the client accessed a competitive rate on mainstream terms, and his broker gained a satisfied client.

So whatever your case, we have a super-experienced mortgage underwriting team ready to help.

Plus, we have a broker helpline that connects you to senior underwriters if you want to discuss high value propositions (£1m+) before applying. Useful eh?

So if it’s been a while since you last used us, speak to your Relationship Partner or visit our website to find out more.