In line with recent Government guidance and as a responsible employer, effective 18^th March 2020 we will be implementing our working from home business plan and feel it’s important to provide an update on the steps we’re taking to ensure the network continues to operate safely.

Our absolute priority continues to be the health and well-being of our employees, while ensuring we can continue to provide the highest level of service to our members with minimal disruption, thanks to our robust business continuity plan.

Due to the complex nature and ever-changing situation, we are monitoring Government guidance on a daily basis and over the last week, have taken the below steps:

• postponed our regional workshops and events until mid-April;
• moved our induction courses to take place online;
• introduced a face to face meeting ban for all our field-based product, sales and compliance teams;
• cancelled all visitors to Head Office;
• today, we enabled all members of staff (including those from Head Office) to work from home.

Providing ongoing support to our members continues to be, and always will be, our utmost priority as we aim to deliver the same excellent customer service that you are used to receiving from the network. Our phone line remains open during normal business hours (01564 732 744) with calls diverted to the relevant departments and as ever, we are on hand via email.

If you have any questions or concerns, please just ask – we’ll do everything we can to help you and your business during these unusual times, and we thank you for your understanding and continued support.

Best wishes,

Nicola Ventrella, Operations Director