For new business applications from customers who have taken advantage of a mortgage payment break, we are reducing the period of time that we require evidence of regular payments being made. With immediate effect, we are reducing this from 3 months to 1 month. We will shortly update our own broker Q&A’s to reflect this change.

As the mortgage market continues along the path to recovery, we’ve seen an increase in demand which is incredibly positive. As many of our colleagues are still supporting our existing customers through this period, it’s having an impact on the service that we’re able to offer you right now. Our current turnaround time for underwriting new cases remains at 8 days.

We’ve been committed to keeping our doors open for brokers and customers and we want to thank you for your patience during this time. Your support has been key to helping our operations team process applications as quickly as possible