Thank you for your patience while your Portal has been offline.
A status update
We’re in the process of final checks and testing of the issue we’ve been experiencing. This is to make sure that when we put the Portal live again, everything is as it should be.
This means your Portal will be offline this weekend; but we expect it to be available again early next week, we’ll update you as soon as it is up and running.
We want to apologise for any inconvenience caused, we really do appreciate your continued patience.
Thank you,
Maria Harris
Director of Intermediary Lending
How do I submit a new application?
We’re unable to accept any new applications until your Portal is back up and running, which is why we’re working so hard to complete our final tests. We’re continuing to process all submitted applications – we’ve put details below explaining how to get an update on these.
How do I get a case update?
Access to our mortgage processing system isn’t impacted so you can contact the Mortgage Processing team or the TBDMs for an update.
How do I upload documents?
You will not be able to upload documents through your Portal. If you have an urgent case you can contact the Mortgage Processing team or the TBDMs who will be able to help.
For submitted cases, contact our Mortgage Processing team by email mortgageprocessing@digitalmortgages.net or call 0333 3990 055 and press option 1, Monday to Friday, from 9am to 5pm.
For new business queries, contact TBDM support by email support@digitalmortgages.net or call 0333 399 0055, Monday to Thursday, 9am to 6pm, Friday 9am to 5pm, or Saturday, from 9am to 1pm.
