We are just getting in touch to reassure you that we are here for you and your customers. As a broker, we understand that you want to cater to the needs of your clients. People are seeking support and clarity, especially in these unprecedented times and we’re here to take a little pressure off.

As well as your customers having access to our Health & Wellbeing services, we’ve now included our 24-Hour GP Advice Line across all our products for individual PMI and our Employee Assistance Programme for all Corporate clients and their employees. Your customers will also be offered a special Premium Reduction in relation to COVID-19.

Our 24-Hour GP telephone advice line, which is now available across all our products as standard, allows your clients to get the medical advice they need quickly and easily. Your customers will be able to speak to a General Practitioner or a Specialist Doctor any time of the day, 7 days a week. Our doctors can also send prescriptions to the patient or their local pharmacy.

Our complimentary 24/7 Health and Wellbeing services, again standard across all our products, will allow your customers to access support whenever they like, adding comfort to their day to day lives. Services includes Telephone Counselling, Health Checks, Lifestyle Programmes and much more.

As well as this, we are also offering a Premium Reduction for customers requiring care for Covid-19 up to the end of June 2020. If a member is hospitalised in a non-fee paying bed for active treatment of the Covid-19 virus for a period of 3 days or more, they are entitled to apply for a reduction in premium for that individual and any family members on cover with us and living permanently at the same address by one third each month for the next 3 monthly payments following admission (equivalent of a one month’s premium spread over 3 successive months).

Finally, our corporate products now come with our Employee Assistance Programme as standard. These benefits include – 24/7 telephone counselling, medical advice and lifestyle information; Up to 6 face to face counselling sessions per person per issue, per year; Online information and tools, mini health checks, and health risk assessments; Online CBT counselling; HR/Manager support line; 24-Hour GP Advice Line.

And don’t forget, if any of your customers are struggling financially, either through furlough or reduced working hours, please don’t hesitate to contact us – we have various options to help them through these uncertain times.

We appreciate the NHS is under more pressure than ever before, private medical insurance helps to relieve that strain by providing your clients with faster access to consultations and essential medical treatment.

Thank you for your continued support. Should you wish to get in touch, our offices are open as normal from 8.45am to 5.15pm (excluding Easter break where we will be closed on Good Friday and Easter Monday) and you can contact us on 0800 970 9442.