At NatWest Intermediary Solutions we’re working hard to ensure our service to you and your customers continues to meet the standards you expect from us.

We’re updating our website daily with our service level performance so you can continue to confidently place business with us and let your customers know how quickly we will process their application.  You can keep up to date here NatWest Service Levels.

Please do not contact us within the first 10 working days after you submit an application as we’ll be assessing the application during this time.

To help us to manage the high call volumes that we are currently experiencing, we’d like to remind you that you can access our comprehensive list of criteria guidance here, and for any packaging queries you may have, you can utilise our Income and Packaging Guide.

Please help us to help you by uploading the required documents for each case fully at the outset for each application.