We are pleased to announce that we have set live the first 3 or 17 automated case status updates which will email you as a certain underwriting task is completed. We undertook some research recently and our analysis showed that a fifth of our case update calls were about the valuation status. Understandably, given the key role the valuation plays, advisers want to know when it has been instructed, when it has been booked, and of course when it has been returned. Click here to find out what changes we have made.