Please refer below for our current service levels to help manage your customer’s expectations for new applications.
Important timescales
New fully-packaged ‘right first time’ applications to approval are taking on average:
| Type | Average number of working days’ for Underwriting assessment |
| Standard
Applications up to £1m paid in UK Sterling |
Employed – 8 w/d
Self-employed – 8 w/d |
| Non-standard
All foreign income applications plus applications in UK Sterling between £1-3m |
Employed – 3 w/d
Self-employed – 3 w/d |
| Complex Credit
Applications £3m+ paid in UK Sterling and all system declines |
Pre-underwriting assessment – 6 w/d
Underwriting assessment – 1 w/d |
