Please refer below for our current service levels to help manage your customer’s expectations for new applications.

Important timescales

New fully-packaged ‘right first time’ applications to approval are taking on average:

Before contacting our Broker Support Team, please check the following online tools to get the support you need as quickly as possible:

• Broker portal for case tracking and updates
• Check our current service levels on our website
• Use our Chat with us facility for a quick response

Packaging your cases

For employed and self-employed customers, please refer to the ‘Packaging requirements’ page for further information.

Thank you for your continued support.