HSBC remain committed to providing you with the very best service and a comprehensive range of products to support you through the most challenging times.  Our service capacity remains fully operational and we’re here to give you fast decisions and talk to you over the phone or through Live Chat whenever you need us, just as we always have.  We understand that some areas of the market are facing unprecedented service challenges at the moment and lending at certain LTVs is less available in the market.  To be clear, HSBC are not withdrawing products in any of our LTV categories as we know how important these products are to you and your customers.  We’re also committed to keeping our products as competitive as possible, just as normal.

In order to ensure that we stay within our operational capacity, we may need to limit the amount of business we can take each day.  By doing this, we can continue to support you, your customers and the housing market with the comprehensive range of products and service that you come to expect from HSBC.  We will continue to review the situation regularly and hope that this will very much be a temporary measure until the market returns closer to normal. .

You don’t need to take any action as a result of this message.  If we need to limit our product range, you will simply not be able to access certain products using our online platform for a limited period and the products will be available again the following day.  As a reminder, we’ll utilise desk top and automated valuation capabilities wherever possible, but there are some parts of the market we can’t fully serve due to limitations on physical valuations.  As such, cases greater than 90% LTV and New Build properties will experience delays beyond our control.

We remain open for business and at your service.  Thank you for your continued support.

Chris Pearson, Head of Intermediary Mortgages

HSBC UK