With the current situation in mind, we want to highlight that we’re committed to helping our brokers and make it as easy as possible to maintain a business-as-usual approach.

Simple guidelines to support your customers

We’ve put together some simple guidelines to help you support your customers and to enable you to continue to place cases during this period.

1. Our calculators can provide a quick idea of how much your client could borrow

2. If you’re a new customer or are unsure of how to use our Broker Portal, our handy guides can help.

3. Our application checklists outline the documents you need to submit when placing a case.

4. And finally, if you have a portfolio landlord client, our portfolio submission guides give an overview of how to place cases for them.

What we’ve done so far

We‘re undertaking all the recommended steps to limit the spread of COVID-19 in our offices as recommended by the Government, and to ensure continuity of service for our brokers and borrowers:

  • We’re implementing split site and split shift working in all of our central function locations (Wolverhampton, Kent and India). If there’s an outbreak in one of our offices, we can continue to process business as usual from alternative locations
  • Staff have the ability to work from home securely should the need arise
  • While our underwriting and sales teams aren’t making office visits, they have the capability to work remotely with the option of meetings taking place virtually via video or teleconferencing
  • Our BDMs are always available to support you via phone or email
  • We’re in regular contact with our valuer and conveyancing partners and continue to work with them to ensure they can maintain an acceptable level of service

As the situation evolves, we’ll be updating the FAQ pages of our websites, so please visit the following for more information:

If you have any questions, concerns or require any further information our BDMs are always available to help you. Their contact details can be found here for Kent Reliance for Intermediaries or here for InterBay Commercial.

You can also call our broker liaison team on 01634 888260 for Kent Reliance for Intermediaries or 01634 835006 for InterBay Commercial.