Following the recent government announcement physical valuations are now allowed to be undertaken following strict guidelines to ensure the safety of valuers and the tenants.

Please note that due to the restrictions that need to be implemented valuations will probably take up to 20 working days or longer dependent on property type.

Any cases that are ready to be instructed will be processed in the order that they were submitted subject to them meeting guidelines and safety measures. We will aim to contact brokers who have cases ready for valuations as soon as possible to arrange a date for the valuation to take place.

We politely request you do not call us to check valuation dates once these have been arranged, as this will only slow the process, the date will be added onto the case notes via the MyKeystone portal and you will receive an email confirming the portal has been updated.

If you are looking to submit a new case with us, then we would advise you to upload all required documents and make sure that the valuation fee has been paid.

Please find below more information and guidelines relating to physical valuations as well as some handy links to help you with current and new cases.