We understand many of your clients may be facing a great deal of uncertainty at the moment. Our Existing Business Agent Hub keeps you informed of when your clients may have missed payments, or asked to cancel their policy, due to changes in their circumstances, giving you the opportunity to remind them of the importance of the cover they have.

To make the most of this retention tool

Please make sure that the details we hold for you are correct by checking and updating your contact preferences in Agent Hub, and ensure the Lapse Notification is ticked.

  • You will only receive an email when there are new policies at risk
  • You will now receive an email up to 3 times per week when there are policies at risk
  • You can quote, apply and service your clients’ policies all in one place
  • Any warnings we’ve issued with stay on the system for 12 months
  • You will benefit from improved clarity as we not only show if a direct debit has been re-instated, but how your client chose to pay their arrears.
  • You can access your clients’ policy information 24/7

How it’s helped

Since we launched this service back in 2010, an extra £246,000,000 has been paid out in claims across 3,662 policies where an adviser had previously been able to re-instate the policy after being made aware of the cancellation. In 2019 alone 456 policies were saved due to our early notifications which resulted in us being able pay £25.2m to policy holders who sadly needed to make a claim on policies which otherwise may have been cancelled.

It can also help your business, in the 3 months until March 27th this system helped to save 12,276 policies – in turn that saved advisers £3,749,547 in commission. Our system also saved your clients the vital protection they need, particularly in times of a claim.

Supporting our advisers at this challenging time

Download our handy sales aid along with access to our full guide to understand how OLPC has been improved to support you with pipeline management and self-service tools – from understanding our underwriting requirements to amending & starting applications and updating your contact details and preferences. We’re confident these new changes will make a real difference to your business.