On 14^th June 2020 we will be introducing new functionality that will make it much more straightforward for you to change your customer’s cover in OLPC.

This change will apply to Life Insurance and Life Insurance with Critical Illness  at both the quote and decision stages in the application journey.*

How will this help at quote stage?

• Edit options will be available on the quote results screen, removing the need to go back to the  product details page
• You’ll be able to quickly edit the cover amount, premium and the policy term
• Allows for immediate quote updates and smoother client interactions

How will this help at decision stage?

• You’ll have the option to change the level of cover or the term of a policy when a decision is returned, either at point of application or following manual underwriting
• Allows for a better customer conversation about affordability if they receive a rated decision and the premium becomes unaffordable
• Removes the need to call our Customer Service team to arrange a re-quote, enabling an informed conversation with the customer, and increases the chance of their commitment without delays

Our Head of Intermediary Optimisation, Emma Davies states

“We’ve been listening to your feedback and we understand that it can often delay things when you need to interrupt the sales process to arrange for new quotes from us. This enhancement will give you the control to adapt your customer’s quote and cover immediately, saving you time and placing the customer on risk sooner”

*Terms and conditions apply. The amount of cover and policy term changes at decision stage can only be reduced below the original quote details. This change will apply to Mortgage & Family Protection busines