Our latest OLP Connect (OLPC) developments went live last week. In this latest phase, we have provided additional functionality, designed to further help you manage your business and provide you with smarter ways of working.
In April 2017 we launched AGENTHUB, which enabled you to see more easily the progress of applications across each stage of the new business process. Continuing these enhancements, AGENTHUB, now gives you easier access to information on your customers’ live policies as well. A couple of clicks is all it takes for you to find the information you need.
Combined with our previous enhancements, you now have the ability to generate new business and the flexibility to manage your pipeline applications in one central place.
Event Management
You may have previously used a system called the Early Warning System, which notifies you of a Direct Debit failure. Now you don’t have to log into a separate system, all the information you need is available in OLPC. The Early Warning System has been renamed Existing Business AGENTHUB.
The Existing Business AGENTHUB will highlight cases where:
- A first attempt to collect a premium has failed – a new feature
- A communication has been sent to your customer as the second attempt has failed
- A customer has contacted us directly to cancel a policy
- The policy is about to be cancelled as we’ve not received a response to our communications.
Selecting one of these cases will take you to information on the event itself i.e. reason for the failed collection plus comprehensive policy and contact information.
For more information about this and the other changes we’ve made, please visit our OLPC New for 2017 page.
