As a protection specialist and a leading income protection provider, we’re continuously monitoring and reviewing the coronavirus developments closely, particularly for our members who have income protection policies with short, day one or one week waiting periods.

At LV= we offer a clear and fair approach to paying claims and we’ll continue to take this approach when dealing with claims relating to coronavirus.

Confirmed diagnosis (new and existing business)

Where a policyholder has a confirmed diagnosis of coronavirus, we’ll assess and pay their claim in the usual way reflecting their chosen waiting period and the policy terms and conditions.

Self isolation (existing business before 9th March 2020)

The following approach applies to existing LV= Personal Sick Pay members, with a day one or week one waiting period only.

We’ll consider claims for medically-advised self-isolation, which aligns with current NHS 111 guidance (travel from designated risk areas or direct contact with someone with a confirmed diagnosis).

These are highly unusual circumstances, so any decision and payment we make for self-isolation will be outside of the normal terms and conditions. We recognise the importance of speed and common sense in such situations.

Self-isolation (new business on or after 9th March 2020)

For new LV= Personal Sick Pay applications submitted on and after 9 March 2020, periods of isolation (including periods required as a result of government or other medical advice) where the person insured is not suffering from an illness are not covered, and a claim will not be paid.