We’ve taken the time to understand what matters most to your clients and how we can best support them beyond their policy, which is why we’ve added Remote Psychological Services, at no added cost, to LV= Doctor Services. With mental health conditions as one of our top 5 claims in 2017 and the growing need for fast convenient healthcare, we believe the new services will really benefit your client and add greater value to your recommendations.

Remote Psychological Services

1 in 4 people in the UK will experience a mental health problem each year, yet many have to wait up to 18 weeks to receive treatment, with many waiting over a year!

Unfortunately, mental health issues can be unpredictable and appear or be triggered at any time, making it difficult to get support when it’s most needed. With LV= Doctor Services, your client can get access to emotional and behavioural support within 2 hours from a UK wide network of highly trained professional therapists. This could include treatment such as counselling or Cognitive Behavioural Therapy (CBT).

How it works

Your client will get access to up to five free Remote Psychological consultations (per year), without the need for GP referral. The appointments can take place via video or phone, at a time convenient to them – even at evenings or weekends.

They’ll have an initial video assessment with their chosen therapist, via the app, who will develop a tailored treatment plan to support their mental health. The therapist can also refer your client for a face to face consultation if needed.

Watch our short video to find out how to use the app

What are the benefits

With the profile of mental health being raised in the media, more people are becoming more conscious and proactive in managing their mental wellbeing. Offering your clients the support available with Remote Psychological Services can really help to add value to your advice by giving them something they can really benefit from throughout the life of their policy.

  • No wait lists: Some are waiting so long for NHS care they’re ending up jobless, divorced or in financial difficulty. With LV= Doctor Services they can get an appointment within 2 hours;
  • Convenient: Appointments that fit around their schedule, with no need to travel;
  • Support: Experienced therapists are available at your client’s fingertips to support them through their recovery;
  • No added costs: Your client could save up to £600 for five sessions, compared to the cost of private treatment;
  • Treat a range of conditions: Such as anxiety, depression, eating disorders, Obsessive Compulsive Disorder and post-traumatic stress.

Find out more about our Remote Psychological Service, and the other changes we’ve made by visiting the Adviser Centre.