In line with the wider industry, Metro Bank customers impacted by Coronavirus will be able to apply for a mortgage payment holiday of up to 3 months until 31 October 2020. They can do this by visiting www.metrobankonline.co.uk/mortgages/ and applying online.

If your customer is looking to extend their payment holiday for a further 3 months, they will need to contact our Mortgage Admin Team by emailing mortgageservicing@metrobank.plc.uk. Our team will look at your customer’s financial situation with them at the end of their current payment holiday, and if they need more assistance we will look at solutions.

Metro Bank will also not pursue any repossession action until 31 October 2020, as per FCA guidance.

Keep up to date with Metro Bank

Our Feature of the Week is updated regularly with Coronavirus updates and important changes to our products to ensure you have the most up to date information and support you need when speaking to your customers.

If you have any questions or need support, please get in touch with your BDM or call our Broker helpdesk on 020 3427 1019. Calls to the Broker Helpdesk answered within 30 seconds.