The current coronavirus situation remains very fluid and continues to present many industries, businesses, individuals and families with some great challenges.  There is a requirement to be both adaptable and to work at pace, whilst ensuring that the protection of customers and employees remains our top priority.

Here at Mortgage Brain we consider ourselves extremely fortunate that our day to day business operations are fully adaptable, meaning that our operations can be conducted remotely. We have undertaken a comprehensive review of how best to ensure continued service and implemented our business continuity plans with immediate effect ensuring that there no services which are impacted.

Our people have, as expected, pulled together embracing our family values and are all committed to continuing to deliver the highest levels of customer service in these unprecedented times. Our normal business operating hours and services will not be impacted due to the fact that every one of our colleagues has the ability to work remotely.

We have looked at how we can support the industry and with our long-standing history in developing solutions that support the UK mortgage market we are, with immediate effect, going to be making some changes that will give more people additional support to protect their business and manage their customer relationships without additional financial burdens:

• To support working from home any intermediary using MortgageBrain Classic will be able to take up a standalone version of MortgageBrain Anywhere for at least 90 days at no additional cost ensuring that customers can continue to be quoted and serviced remotely.
• To help advisers quickly and effectively make recommendations that meet customer needs and to reduce demand on lenders’ mortgage desk we will be making Criteria Hub available at no cost for new customers for an extended period of at least 90 days.
• Lenders will also be able to make Criteria Hub available to their account managers who may be providing updates to brokers whilst working from home.
• In addition to the above, we will also be creating and distributing to our corporate and lender partners regular updates in relation to market trends to ensure that our customers receive a holistic market view to support their own internal planning.

Our team of account managers remain fully operational and will be in touch shortly to ensure that all of our customers are kept updated and provided with the support they require to manage their day to day business.