Following lockdown, the housing market has experienced a significant rise in activity levels, with many lenders receiving high volumes of applications and requests. This is having a knock-on effect to lender service levels as they continue to work through operational challenges brought by the pandemic.

Mortgage Brain has launched a lender service report, available to all, which collates information on service standards from lenders’ websites to assist with transparency surrounding expected service levels which is vitally important to intermediaries and lenders alike.

The report is available in the COVID-19 support hub on Criteria Hub’s website and is updated every working day.

View the lender service report here.