To ensure you always have the support you need, we firmly believe in investing in our people and have them at the heart of everything we do.

Since moving to our new case management process, mortgage applications are being processed in a more effective way, helping your clients get a quicker offer.

New build year end application support

To help support your year end applications, our dedicated new build support team will ensure your client has as much time as possible to obtain a mortgage offer by helping with any of your queries.

We’ll also instruct the valuation as soon as a completed application is received.

You can call our team on 0800 085 2245.

And to view our full list of acceptable incentives, visit our dedicated new build webpage:

If you’ve ever wondered what our Head of Intermediary Support gets up to in a typical working day, you can read Mortgage Strategy’s ‘A day in the life of…’ article:

We’ve provided this guide to save you and your clients valuable time and help speed up the application process.

Tip – To confirm that you’ve successfully completed a rate switch application via NFI Online, within ‘Case Home’ you’ll be greeted with a page titled ‘Application Submitted’. 

You’ll also be provided with a summary of the mortgage accounts being switched and the date the rate switch will take place.

Case tracking isn’t available for our range of switcher products.

For help with keying a rate switch application in NFI Online, you can download our Rate Switch Application guide: