Did you know you can get updates on the progress of your application on the Case Update screen on NFI Online? This includes a summary of the case requirements, the DIP, valuation, offer and the solicitor’s information. You can also view the history of the case and access documents on this screen.

Track my case

Valuation updates – What you should know

  • You can check the status and the details of a valuation, including instruction, inspection and the report received dates. This can be found on the Case Update page on NFI Online in the Valuation tab.
  • Valuation reports for all New Build applications are saved in the document store on NFI Online. Go to the Case Home screen, then click the Case Documents tab.
  • In most cases, valuations are instructed when a mortgage application is submitted and we aim to make contact with the access provider on the application within 24 hours.
  • Properties deemed low risk as a result of our property risk assessment won’t always require a physical valuation.
  • We don’t provide copies of basic mortgage valuation reports (except for New Build applications).
  • If you/your client has opted in to text alerts, we’ll send a text to confirm the valuation date once it’s been booked.

Valuation fees

To view our full transparent valuation fees and charges please visit our website here.