In this month’s newsletter, we’re sharing how your clients can benefit from a

Help to Buy: ISA.

We’re also highlighting our packaging requirements guide which aims to make it easier to do business with Nationwide. Also, discover our top tip on adding product fees to loans, and view our latest service levels and improvements.

A shared commitment to first time buyers
The Help to Buy: ISA scheme could make a difference to your clients looking to buy their first home. It’s designed to take advantage of the Help to Buy Scheme and to boost your client’s savings towards a property purchase by 25%

Recent improvements
You could now receive a quicker offer
If you call to escalate a case with a known issue that fits our criteria, it’ll now lead to your case being looked at in real time, that can result in a quicker offer.
If you wish to escalate a case, please call 0800 464 3000, and select (Option 2) followed by (Option 4).

Top tip
Can my client add the product fee to their loan?
Yes, the product fee can be added to the loan, but the total of the loan and the fee mustn’t exceed the client’s affordable amount.
Read our current most popular
questions >

Packaging requirements guide

Inside you’ll find:

Hints and tips for keying your client’s case on NFI Online
A quick guide to scanning and attaching case documents
Greater clarity on some of our application requirements and policies

Latest service levels

So that we’re completely transparent as to how we’re currently performing, you can find our latest service levels on our website.

Contact us

Chat online to an experienced adviser about new lending questions, answered until 6pm